Privacy Policy
Effective Date: 8 July 2026
At Elajé Hair & Beauty (“Elajé”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, purchase products or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Elajé Hair & Beauty is the data controller responsible for the personal information you provide to us.
Registered Address
73 High Street
Sutton
Ely
Cambridgeshire
CB6 2NL
Salon Address
148 Hills Road
Cambridge
CB2 8PB
Company Registration Number: 06418745
VAT Registration Number: 922461833
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
● Name
● Email address
● Telephone number
● Postal address
● Date of birth (where provided)
● Appointment history
● Purchase history
● Payment information (processed securely by our payment providers)
Technical Information
When you visit our website, we may automatically collect information including:
● IP address
● Browser type
● Device information
● Operating system
● Website usage data
● Cookie information
This helps us improve the performance, security and functionality of our website.
How We Collect Your Information
We collect information when you:
● Book an appointment
● Purchase products
● Contact us by telephone, email or online forms
● Subscribe to our newsletter
● Visit our website
● Leave a review
● Engage with us on social media
How We Use Your Information
We use your personal information to:
● Manage appointments
● Process payments
● Provide customer support
● Respond to enquiries
● Send appointment confirmations and reminders
● Improve our services
● Improve our website
● Prevent fraud and protect our business
● Comply with legal obligations
Where you have given your consent, we may also send marketing communications about promotions, events and new services.
You may withdraw your consent at any time.
Our Lawful Basis for Processing
Under UK GDPR, we process your personal information under one or more of the following lawful bases:
● Performance of a contract (to provide our services)
● Your consent
● Compliance with legal obligations
● Our legitimate business interests, provided these do not override your rights and freedoms
Marketing Communications
If you subscribe to receive marketing communications, we may send you:
● Salon news
● Promotions
● Product launches
● Exclusive offers
● Events
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
● Remember your preferences
● Understand how visitors use our website
● Improve website performance
● Measure marketing effectiveness
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
For further information, please refer to our Cookie Policy.
Sharing Your Information
We never sell your personal information.
We may share your information only where necessary with trusted third-party service providers who assist us in operating our business, including:
● Payment providers
● Booking software providers
● IT support providers
● Website hosting providers
● Marketing service providers
● Professional advisers where legally required
All third parties are required to process your information securely and in accordance with UK data protection legislation.
International Transfers
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
These measures include:
● SSL encryption
● Secure payment processing
● Password-protected systems
● Access controls
● Regular software updates
How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
● Provide our services
● Meet legal and regulatory obligations
● Resolve disputes
● Maintain business records
When your information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
● Access your personal information
● Request correction of inaccurate information
● Request erasure of your information
● Restrict processing
● Object to processing
● Request transfer of your personal information (data portability)
● Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details below.
Complaints
If you are unhappy with how we handle your personal information, we encourage you to contact us first so that we can resolve your concerns.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on our website and will include the date it was last updated.
Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Elajé Hair & Beauty
148 Hills Road
Cambridge
CB2 8PB
Telephone: 01223 244 888
Email: [email protected]
Last Updated: 8 July 2026